Frequently Asked Questions
Please see below for some of the more commonly asked questions, if you need more information please call or email us.
Have a question about a workshop or event?
Who can I contact if I have issues with registration?
You can reach our support team at PENZ via email here
Can I transfer my ticket to another event?
Our system does not currently allow you to transfer your ticket to another PENZ event. We can certainly offer a refund if notification has been given within 7 days of the event happening.
Can I get a refund if I can't attend an event?
Refunds are available up to 7 days out from an event. You will need to email [email protected]. No refunds will be available within 7 days of the event taking place.
I am a PENZ member, how do I access the member discount price?
As a PENZ member, you will most often be able to purchase event tickets at a discounted rate. Rates for all tickets will be displayed on each of the event pages. PENZ members need to be logged into the website to access these discounts OR in some cases will need a PROMO code.
What payment methods do you accept?
We accept Credit/Debit Cards and Bank Transfers. PENZ members are able to be invoiced for events so they can pass this on to their accounts department for payment. If you have any questions about how to pay for your event tickets, please contact us here
What happens if a course/workshop/event is cancelled?
If an event is cancelled, you will be notified via email and given the option to transfer to another course or receive a refund.